A Comprehensive Guide to the Working Phase of an Interview

When it comes to interviews, the working phase is like the main course of a meal—essential and filling. You know what I mean? It’s where the real action happens, and anyone preparing for an AON Assessment should grasp its significance. Within this pivotal phase, the spotlight shines predominantly on collecting data, which is the heart of the process.

Picture this: you’re seated across from the interviewee, and the atmosphere is charged with the potential for insight. During this phase, your job as the interviewer is not merely to ask questions but to engage your participant in a discussion, probing deeper to elicit detailed information that's critical for your assessment purpose. This isn’t a simple QandA; it’s more of a conversation where the goal is to unearth the rich layers of experience, thoughts, and feelings that inform the subject matter.

Now, why is this phase so crucial? Well, it’s all about context. Unlike the termination phase—which centers on wrapping things up and summarizing key points—or the agenda-setting phase at the beginning where you establish the framework for the conversation, the working phase is where you get to the nitty-gritty. Here’s the thing: while agenda setting prepares you for the interview, and termination helps in closing it, the working phase provides the substance you need to make informed decisions based on the collected data.

During this critical phase, a few techniques can amplify your data collection process. Firstly, open-ended questions are your best friends. They allow interviewees room to express themselves fully rather than just providing yes or no answers. For instance, instead of asking, "Did you enjoy the training session?" consider a more open approach like, "What aspects of the training session did you find most beneficial and why?" This not only encourages elaboration but also leads to a richer conversation.

Let me explain a bit about probing. Probing isn’t just about asking follow-up questions; it’s about creating a safe space for your interviewee to share more. It's like fishing for deeper insights—you cast your line with an initial question, then gently reel it in with more detailed inquiries based on their responses. This technique builds rapport and often results in unexpected revelations that can provide value beyond what you initially anticipated.

It's essential to be an active listener during this phase. You’ll need to pay attention not just to the words being spoken but also to non-verbal cues. A nod here, a pause there—these little signals can tell you as much as the spoken words. And if you notice your interviewee is particularly animated about a topic, don't shy away; lean in, ask further questions, and let them elaborate. Doing so can lead you to insights that truly matter.

Now, a quick note on the tools of the trade. Digital recorders or note-taking apps can be immensely helpful to capture every detail. But remember, technology should enhance rather than distract. It’s crucial to stay engaged with the individual in front of you—not the device in your hand.

As you gather data, clarify and summarize points along the way. This isn’t just about amassing information but ensuring understanding. When you paraphrase or reiterate what the interviewee has shared, you not only show that you’re listening but also help them clarify their own thoughts. This could be the difference between a surface-level understanding and a profound comprehension of the subject matter.

After this fruitful working phase, down the line, you’ll transition into reviewing information during the termination phase, where you ensure all necessary data has been captured and clarified. But for now, the focus remains—how to collect that invaluable data, making the most of your interviewing prowess.

Ultimately, mastering the working phase of the interview isn’t just about being good at asking questions—it's about being genuinely curious and eager to delve into the topic. You know what? With each interview, you grow, learn, and refine your technique. So stay flexible, adaptable, and above all, ready to engage deeply. This is what transforms a standard interview into a powerful learning experience, both for you and your interviewee.